Payments and Refunds

How paid passes work and what to do when a payment goes wrong.

Last updated 30 October 2026. These documents are being reviewed and may be updated. If you have any question about them, write to support@clarifyai.in.

Passes, not subscriptions

Paid plans are one-off 30-day passes, paid through Razorpay in Indian rupees. A pass never renews automatically, and nothing is charged again unless you choose to buy another pass.

Starter: ₹250 for 30 days, 9 new doubts a day and 5 voice minutes a month.
Balanced: ₹500 for 30 days, 15 new doubts a day and 15 voice minutes a month.
Pro: ₹1,000 for 30 days, 45 new doubts a day and 60 voice minutes a month.
Free: ₹0, 3 new doubts a day, no voice.

The price you pay is the one shown at checkout. Daily limits reset at midnight India time; unused doubts do not carry over to the next day.

Renewing and when a pass ends

You can buy your next pass in the last 3 days of an active pass, and it starts when the current one ends, so no paid days are lost. You can also buy one any time after a pass has ended, and it starts straight away.

When a pass ends, your account goes back to the Free plan. Your chats, notebook and progress stay.

If a payment goes wrong

If money left your account but your plan did not switch on, wait a few minutes: a confirmed payment usually switches the plan on by itself. If it still has not, write to us.

Refunds

A failed payment (money left your account but no pass was given), a duplicate payment (you were charged more than once for the same pass) or a wrongly charged payment (for example, the wrong amount) is refunded.
Any other refund request is reviewed individually. Each request is reviewed by a person, and a refund is not automatic.

For either kind, write to support@clarifyai.in with:

the email address of your Clarify account;
the Razorpay order ID or payment ID (it starts with order_ or pay_ and is in Razorpay's payment confirmation);
the date and amount, and what went wrong.

We reply by email. Where a refund is made, it is made through Razorpay. We do not promise a refund window or a timeline for a decision.

If you delete your account

Deleting your account ends any active pass. A minimal record of each order is kept after deletion, as the Privacy Policy explains, so a payment question can still be answered. Write to us before deleting if you want to ask about a recent payment.